CCI Health & Wellness Services
  • 11-Jun-2018 to 24-Sep-2018 (EST)
  • Silver Spring, MD, USA
  • Full Time

CCI Health and Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience. Through integrated teams in a learning environment, we deliver high quality, affordable, care to every patients during all stages of life.

Key Functions & Responsibilities:

  • Works cohesively and collaboratively with the entire team to answer all incoming calls.
  • Routes calls to the appropriate area.
  • Communicates phone messages as needed via phone notes or flags.
  • Works to fill all available appointment slots according to CCI Scheduling Guidelines.
  • Documents patient information in the registration field.
  • Attends daily huddles and provides updates to the team as appropriate.
  • Verifies insurance at the time of scheduling.
  • Completes outreach calls to new Managed Care Organization (MCO) patients in order to schedule them for visits.
  • Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge.


  • Requires a High School Diploma or GED.
  • Must have at least one year of relevant work experience
  • Customer service required.
  • Computer skills required.


  • MUST be fluent in English and Spanish.
  • Must possess excellent communication and interpersonal skills in order to greet patients and visitors in person or over the phone, and to direct them accordingly.
  • Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
  • Ability to read and write in order to update patient information/forms, accurately communicate phone messages, and respond to visitors and callers as needed.
CCI Health & Wellness Services
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