CCI Health & Wellness Services
  • 17-Aug-2018 to 17-Nov-2018 (EST)
  • Silver Spring, MD, USA
  • Full Time

CCI Health and Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience. Through integrated teams in a learning environment, we deliver high quality, affordable, care to every patient during all stages of life.

Position Summary:


CCI is looking to fill a Competent Para-Professional Authority (CPPA) position. The Competent Para-Professional Authority assists with the delivery of WIC services at a CCI clinic site to assure the provision of high quality, costefficient, culturally sensitive services that comply with all Federal, State and Local agency policies and procedures.  Answers phones, makes appointments, and determines income and residency responsibilities. Assists in getting anthropometric measurements, and provides nutritional counseling, conducts nutrition classes.  Prescribes standard food packages

Key Functions & Responsibilities:

  • Follows state guidelines for issuing infant formulas and other special dietary formulas under the supervision of a CPA by obtaining the required documentation for issuing formulas other than the standard contract infant formulas. 
  • Correctly follows state guidelines for identifying all applicable nutrition risk codes under the supervision of a CPA by correctly interpreting the growth chart and the hemoglobin value, reviewing the Health History form and scoring the Food Frequency Questionnaire.
  • Prescribes appropriate food packages under the supervision of a CPA following state guidelines and the applicant's dietary/health requirements and personal preference.
  • Consistently uses proper procedures to collect accurate information

Follows state guidelines when providing nutrition counseling by: 

  1.  Targeting the nutrition counseling toward the applicant's nutritional risk(s) by identifying the most important nutrition risk or risks and focusing on them. 
  2. Covering the participant category-specific topics. 
  3. Providing exit counseling to all postpartum and breastfeeding women. 
  4. Addressing applicant's questions and/or concerns.
  5. Providing appropriate nutrition education materials based upon the topics covered in the nutrition counseling session.
  6. Explaining the contents of the prescribed food package.
  7. Incorporating WIC foods into the discussion, especially for food groups with low FFQ scores.
  • Provides referrals by:
  1. Follows state and agency guidelines for providing referrals for high-risk counseling and breastfeeding counseling. 
  2. Provides referrals for other community resources when appropriate.
  •  Explains the rights and responsibilities of a WIC participant to each applicant.
  • Accurately obtains/documents proof of residence, proof of identity, proof of pregnancy and calculates and documents proof of income.


Accurately Obtains and Documents Anthropometric and Lab Data:

  • Utilization of correct method of measuring hemoglobin.
  • Utilizes correct method for measuring health/length and weight.  Accurately entering date into the computer.
  • Consistently uses proper procedures to collect accurate information.

Information Technology:

  • Performs computer record file maintenance and updates in a timely manner.
  • Accurately performs daily data entry and check printing.
  • Makes appointments and transfers according to established policies.
  • Properly maintains computer, printers and other office equipment.

 Informs Participants About The WIC Program:

  • Proactively offers participants information and materials about other community resources.
  • Provides complete information on the certifying process.
  • Provides correct information on Rights and Responsibilities, Program benefits, WIC foods and vendors, and the proper use of WIC checks.

Efficiently Performs Necessary Clinic Duties and Conducts Nutrition Classes:

  • Assists Supervisory CPA in ensuring timely compliance with agency requirements for completing state reports, voiding checks, conducting time studies, maintaining check security and separation of duties for check distribution.
  • Prepares for NE/CPU.  Participates in NE/CPU activities and conducts group nutrition classes following state and agency guidelines.
  • Assists Supervisory CPA in ensuring that clinic certification and recertification goals are met.
  • Assists Supervisory CPA in ensuring that an adequate inventory of supplies and materials is maintained and ordered according to agency policies and procedures.
  • Handles incoming calls, referring them to appropriate staff.
  • Issues checks following separation of duties role.
  • Schedules and confirms appointments according to policy.
  • Always answers phone promptly, checks voicemail frequently and returns calls within the day.
  • Voids checks, terminates participants, and prepares ID folders according to policy.
  • Participates in check preparation and pick-up activities as directed.


  • Requires a degree and at least two semesters in nutrition.
  • Three years of WIC experience may be substituted for the education requirement.
  • Some customer service required.
  • Some computer skills required.



  • Spanish fluency preferred.
  • Must possess excellent communication and interpersonal skills in order to greet participants and visitors in person or over the phone, and to direct them accordingly.
  • Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
  • Ability to read and write in order to update patient information/forms, accurately communicate phone messages, and respond to visitors and callers as needed.


CCI Health & Wellness Services
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