CCI Health & Wellness Services
  • 15-Jun-2018 to 14-Aug-2018 (EST)
  • Takoma Park, MD, USA
  • Full Time

CCI Health and Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience. Through integrated teams in a learning environment, we deliver high quality, affordable, care to every patient during all stages of life.

Position Summary:

The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure provision of high quality, cost efficient, culturally sensitive services that comply with all Federal, State and local agency policies and procedures.

 

Duties and Responsibilities:

  • Collects internal and external referrals and schedules appointments following established scheduling policies.
  • Makes appointments and transfers according to established policies.
  • Makes initial, and assists in making return appointments, confirming the participant's current address, phone number, and updates in the computer system, as necessary.
  • Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers urgent calls correctly.  Accurately communicates phone messages, as needed.
  • Participates in nutrition class activities as directed.
  • Participates in outreach activities as directed.
  • Always checks voicemail at least every 2 hours, and returns all messages when received.
  • Accurately performs daily data entry.
  • Performs computer record file maintenance and updates in a timely manner.
  • Properly maintains computer, printers and other office equipment.
  • Provides complete information on the certifying process.
  • Solicits and addresses participants' questions.
  • Provides correct information on WIC foods and vendors.
  • Provides correct information on proper use of eWIC benefits.
  • Perform other duties as assigned.

 

minimum education requirements:

  • A high school diploma or GED.
  • Experience in health or human service delivery providing client information, referral services or performing eligibility determination, intake procedures or client screening.

 

 

CCI Health & Wellness Services
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